Prepare today to ensure that you have the latest payment security software updates

Payment data security is critical to your business. That’s why we’re transitioning to a new, more secure Entrust digital certificate that must be downloaded and in place before December 31, 2020, to avoid processing interruption. Digital certificates ensure that the encrypted, sensitive information you send to us for payment processing, and the information we send back to you regarding the payment, is recognized and secure.
 

Take action!

In some cases, to receive the new certificate, your payment device(s), point-of-sale system(s), or property management system(s) will need an update. Find below the payment solution your organization uses to process payments to learn what steps you need to take to avoid service interruption. Use these quick links to help find the right information for your needs:

 

Ingenico or Verifone Stand-Alone Payment Device – US
The new certificate can be downloaded overnight without much effort on your part. As part of your daily routine, make sure to clear any open batches and leave your device turned on and connected to the internet each night.  Or, you can manually download the certificate by following these instructions.

Ingenico Stand-Alone Payment Device – Canada
The new certificate can be downloaded overnight without much effort on your part. As part of your daily routine, make sure to clear any open batches and leave your device turned on and connected to the internet each night.  Or, you can manually download the certificate by following these instructions specific for our customers in Canada.

Ingenico Device with Simplify® – Telium
To ensure your device receives the certificate, please remember to clear any open batches and leave your device turned on and connected to the internet each night. Or, you can manually download the certificate by following these instructions.


Fusebox Gateway Direct
A test validation must be completed first in order to have a production Entrust certificate installed by December 31, 2020! Follow these instructions on how to process a test payment. The instructions are organized by payment solution type.

Be sure to engage the appropriate network engineer in your organization to prepare for the move to the Entrust SHA2 digital certificate.
 

A brief summary of the instructions included:

  • First, follow your standard business processes to obtain a test Entrust certificate. The same applies to obtaining a production Entrust certificate.
  • Next, to confirm that you have the latest test certificate and that it is set up correctly, send a test transaction to both sha2.gatewaydemomoc.elavon.net and gatewaydemomoc.elavon.net. Finally, let your Elavon account manager know if the test validation was successful.

 

Third Party Point-of-Sale (POS) or Property Management System (PMS) System

To avoid disruption to transaction processing services, it is critical that you immediately perform the steps below:

1. Test Validation

  • To ensure you have the new Entrust certificate, send a test transaction to our temporary testing environment - certgate02.viaconex.com.
  • If you do not receive validation that the test transaction was processed successfully, follow your standard business practice to obtain and install an Entrust digital certificate. If you have an issue downloading the new certificate, please contact our software support representatives at – 866.265.6225.
  • Once the download is complete, resend a test payment transaction to confirm the installation was successful.

2. Production Readiness

  • To be ready for our production cutover, follow your standard business processes to obtain and download a production Entrust certificate, immediately.
  • Once you confirm that you have the new certificate, point to prodgate02.viaconex.com, the Elavon production environment.

 

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